New enquiries and overdue recalls get consistent, personalised follow-up until they book — without anyone on your team chasing a spreadsheet.
Follow-up is one of the easiest things to let slip in a busy practice. A patient enquiry that isn't converted on the first contact often just sits there, because nobody has a reliable system for coming back to it a second or third time. The same happens with recall patients — without a consistent trigger, recall becomes something done in spare moments rather than on a schedule.
Any enquiry or recall patient who doesn't convert on first contact enters an automated sequence — a set number of follow-up messages spaced over days or weeks, personalised to the type of enquiry, until they book or the sequence ends.
A patient who enquired but didn't book gets a short, spaced-out follow-up sequence instead of being forgotten.
Patients who accepted a treatment plan verbally but haven't scheduled it get reminded.
Hygiene or check-up patients past their recall date are followed up automatically.
A patient enquiry doesn't convert on the first contact.
An automated follow-up message is sent a set number of days later.
If there's still no response, a further message follows on a set schedule.
The sequence ends once they book, or after a defined number of attempts.
Built on GoHighLevel's sequencing tools with Groq AI generating personalised message content per enquiry type, orchestrated through n8n workflows.
20 minutes. No obligation. Real numbers for your practice, not industry averages.
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