Terms & Conditions
Last updated: 17 August 2026
These Terms & Conditions ("Terms") govern your use of the website at oriflows.com (the "Website") and the automation services described on it ("Services"), provided by OriFlows, a UK-based automation consultancy operated by Tazul Islam ("OriFlows", "we", "us", "our"). By browsing this Website, submitting a form, booking an audit call, or engaging OriFlows for Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or the Services.
1. Who we are
OriFlows is an automation consultancy that designs and manages done-for-you growth automation — including missed-call recovery, lead follow-up, appointment reminders and review automation — for private dental practices, home services businesses (such as plumbers), and other local businesses in the United Kingdom. OriFlows is operated by Tazul Islam. You can contact us at tazul@oriflows.com.
2. Website usage
The Website is provided for the purpose of informing prospective clients about OriFlows' Services and enabling them to book a discovery or audit call. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.
You must not:
- Attempt to gain unauthorised access to the Website, its underlying systems, or any connected automation infrastructure
- Use any automated system (bots, scrapers, or similar) to extract data from the Website without our prior written consent
- Introduce viruses, malware, or any other material that is malicious or technologically harmful
- Submit false, misleading, or fraudulent information through any form on the Website
We reserve the right to restrict or terminate your access to the Website at our discretion if we reasonably believe these Terms have been breached.
3. Our services
Where a business engages OriFlows to deliver automation Services, the specific scope, deliverables, timelines, and fees for that engagement will be set out separately in a proposal, order form, statement of work, or client agreement ("Client Agreement"). Where there is any conflict between these Terms and a signed Client Agreement, the Client Agreement takes precedence for that engagement.
Typical Services include, but are not limited to:
- Missed-call recovery and automated text-back systems
- Lead capture, qualification and follow-up automation
- Appointment reminders and no-show reduction workflows
- Patient or customer recall automation
- Review and reputation automation
- AI-assisted front-desk / receptionist workflows
Services are built using a combination of third-party platforms (including but not limited to GoHighLevel, n8n, and AI language model providers) configured and managed by OriFlows on the client's behalf.
4. Service limitations
OriFlows' Services rely on the continued availability, uptime, and functionality of third-party platforms, telephone networks, messaging carriers, and AI providers that are outside our direct control. We do not guarantee uninterrupted or error-free operation of any automation, and we are not responsible for outages, delays, or malfunctions caused by third-party providers.
Automated systems, including any AI-assisted communication, may occasionally produce inaccurate, incomplete, or unexpected outputs. Clients remain responsible for reviewing automated communications sent on their behalf where reasonably practicable, and for ensuring that any patient-, customer-, or clinically-sensitive decisions are not made solely on the basis of automated output without appropriate human oversight.
Results referenced on the Website (such as reduced missed calls, recovered bookings, or improved response times) reflect typical outcomes for well-implemented automations and are not guaranteed for every business, as results depend on factors specific to each practice or business, including call volume, existing processes, and how quickly a client adopts the new workflow.
5. Intellectual property
Unless otherwise stated, all content on the Website — including text, graphics, logos, the OriFlows name and branding, workflow diagrams, and site design — is owned by or licensed to OriFlows and is protected by UK and international intellectual property laws. You may view and print pages from the Website for your own personal, non-commercial reference, but you may not reproduce, republish, distribute, or create derivative works from any part of the Website without our prior written consent.
Any automation workflows, prompts, templates, and system architecture built by OriFlows for a client remain the intellectual property of OriFlows unless explicitly assigned to the client in writing under a Client Agreement. Clients are granted a licence to use the automations we build for them for the duration of their engagement with OriFlows, for their own internal business purposes only.
6. Payment terms
Where Services are engaged, pricing typically consists of a one-off setup fee and a recurring monthly fee, as agreed with each client prior to work commencing. Specific fees, payment schedule, and accepted payment methods will be confirmed in the relevant Client Agreement or invoice.
- Invoices are due on the date specified on the invoice, unless otherwise agreed in writing.
- Setup fees are generally payable before implementation work begins.
- Recurring monthly fees are billed in advance for the period they cover.
- Late payment may result in suspension of active automations until the account is brought up to date.
- OriFlows does not currently operate under fixed-term lock-in contracts; either party may end the ongoing engagement in line with the notice period stated in the Client Agreement.
- Fees already paid for services already delivered are non-refundable, except where required by law or expressly agreed otherwise in writing.
All fees are quoted exclusive of VAT unless stated otherwise. VAT will be added where applicable in accordance with UK law.
7. Free audits and discovery calls
Where OriFlows offers a free audit, revenue review, or discovery call, this is provided at our discretion as a way to assess whether our Services are a good fit for your business. It does not create any obligation on either party to proceed further, and no fees are owed for the audit itself.
8. Disclaimers
The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, OriFlows makes no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information on the Website for any particular purpose.
Nothing on the Website constitutes legal, financial, clinical, or professional advice. Dental practices remain responsible for compliance with applicable healthcare regulation (including CQC and GDC requirements where relevant), and all businesses remain responsible for compliance with consumer protection, telecommunications (including PECR), and data protection law in how they operate, independently of any automation OriFlows provides.
References to case studies, example outcomes, or figures on the Website are illustrative of realistic scenarios and do not constitute a guarantee of specific results for any individual business.
9. Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.
Subject to the above, to the fullest extent permitted by law:
- OriFlows shall not be liable for any indirect, special, or consequential loss or damage, including loss of profits, loss of business, loss of goodwill, or loss of data, arising out of or in connection with the Website or the Services.
- Our total aggregate liability to a client arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by that client to OriFlows in the three (3) months immediately preceding the event giving rise to the claim.
- We are not liable for any loss or damage arising from the failure, downtime, or malfunction of third-party platforms, networks, or AI providers that our Services depend on, to the extent such failure is outside our reasonable control.
10. Data protection
Any personal data collected via the Website or in the course of delivering the Services is handled in accordance with our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) provided to clients. Please refer to our Cookie Policy for details on how cookies and similar technologies are used on the Website.
11. Third-party links and platforms
The Website and our Services may reference or connect to third-party platforms (such as GoHighLevel, Cal.com, or Formspree). We are not responsible for the content, availability, security, or practices of third-party websites or platforms, and your use of them is subject to their own terms and policies.
12. Changes to these Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms. Material changes affecting active clients will be communicated directly where appropriate.
13. Governing law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.